--- title: "ElevenLabs Review (2026): Trustpilot 2.9/5, Voice Quality & Complaints | Zemith" description: "ElevenLabs holds 2.9/5 on Trustpilot across 1,242 reviews, with 47% five-star and 39% one-star (checked 11 November 2026). Voice quality wins praise; billing and AI-only support drive complaints. How Zemith compares." url: "https://www.zemith.com/en/learn/elevenlabs-review" datePublished: "2026-11-11" dateModified: "2026-11-11" content_type: "text/markdown" --- [Learn](https://www.zemith.com/en/learn) / ElevenLabs reviews # ElevenLabs is praised for voice quality, while billing disputes and AI-only support drive its one-star reviews. By Kevin · Every rating and review checked on 11 November 2026 We read ElevenLabs' public Trustpilot profile (2.9 out of 5 across 1,242 reviews, 47% five-star and 39% one-star) plus its pricing page and docs on 11 November 2026. Reviewers praise the voice quality and the staff who help them, while one-star reviews cite unauthorized charges, compromised accounts and support that is only an AI agent. The product itself is the benchmark for voices, cloning and dubbing, but Creator costs $22/month for 121,000 credits, about 121 minutes of speech. Zemith Plus ($15.99/month) gives you about 500 minutes of text to speech plus chat, images, video and dubbing, with no voice cloning. ## If you need narration and voice-over as part of making videos and scripts, Zemith Plus does it for $15.99/mo. If you need a cloned voice, stay on ElevenLabs. - Text to speech: 76 stock voices across GPT TTS, Gemini 3.1 Flash TTS Preview and Kokoro, with speed control, delivery instructions on GPT and Gemini, and MP3 or WAV downloads. No voice cloning. - Language Swap dubs a clip of 2 to 60 seconds into 21 languages with lip-sync, and can keep the speaker's own voice in nine of them (English, Spanish, French, German, Italian, Portuguese, Russian, Japanese and Korean). Voice Change re-voices a clip in a stock voice. - The same plan writes the script in chat, makes thumbnails and B-roll in Creative Studio, renders video with Veo 3.1, Kling V3.0 and Seedance 2.5, and burns in Captions. - ElevenLabs is the better choice for the most expressive delivery, a big voice library and professional voice cloning. - **ElevenLabs Creator:** $22/mo (_121,000 credits, about 121 minutes of speech · instant and professional cloning · rated 2.9/5 on Trustpilot_) - **Zemith Plus:** $15.99/mo (_1.5M credits · about 500 min on GPT TTS · chat + image + video + dubbing · no voice cloning_) [Try text to speech](https://www.zemith.com/app/speech) (Free plan · $0 today · No card needed) ## How ElevenLabs is rated on Trustpilot. ### Trustpilot: 2.9/5 (1,242 reviews, read 11 Nov 2026) Source: [Trustpilot](https://www.trustpilot.com/review/elevenlabs.io) Reviews split into two camps: voice quality and helpful staff on one side, billing, blocked or lost credits and bot-only support on the other: - 5 stars: 47% - 4 stars: 5% - 3 stars: 3% - 2 stars: 6% - 1 star: 39% Read on ElevenLabs' public Trustpilot page on 11 November 2026; 522 of the 1,242 reviews were posted in the past 12 months. A search result showed G2 at 4.5 out of 5 from about 1,294 reviews, but G2 blocked us from opening the page, so we do not show a G2 card or star breakdown. Trustpilot reviewers are self-selected and include account-takeover complaints that reflect individual cases. ## The three complaints ElevenLabs users repeat most in 2026. ### Unauthorized charges and compromised accounts. > “they commit fraud on your account and then unable to reach a person.” — [Trustpilot](https://www.trustpilot.com/review/elevenlabs.io), 1-star review, 31 Oct 2026 **On Zemith:** Zemith's Free plan needs no card, paid prices are public, and you can cancel anytime from your profile. Every generation shows its credit cost before you confirm. We cannot promise a better security record than any other large service, only that the numbers are visible up front. ### Support that is only a bot. > “support that is only an AI with no human follow-up is not acceptable for a paid service.” — [Trustpilot](https://www.trustpilot.com/review/elevenlabs.io), 1-star review, 24 Oct 2026 > “You move from one bot to another with no proper customer service that would reply to your complains.” — [Trustpilot](https://www.trustpilot.com/review/elevenlabs.io), 1-star review, 29 Oct 2026 **On Zemith:** Zemith is a smaller team and we do not claim a support edge we have not measured. What you can control: start on the Free plan with no card, keep non-expiring top-ups instead of locked balances, and cancel anytime from your profile. ### Credits that translate into fewer minutes than people expect. > “Each text character you generate consumes credits, with the exact cost depending on the model used.” — [ElevenLabs Pricing](https://elevenlabs.io/pricing), Official credit rules, Checked 11 Nov 2026 **On Zemith:** Zemith Plus includes 1.5M monthly credits, about 500 minutes on GPT TTS, and every paid plan can add $10 top-ups (800,000 credits) that never expire. Our full plan-by-plan math is in the ElevenLabs pricing breakdown. ## What ElevenLabs genuinely gets right, and what Zemith does and does not match. ### Voice quality and hands-on help. > “The voice quality is outstanding, and I appreciate the help their team has given me along the way.” — [Trustpilot](https://www.trustpilot.com/review/elevenlabs.io), 5-star review, 9 Nov 2026 > “The issue has been resolved, and my subscription has been restored. Thank you for your support!” — [Trustpilot](https://www.trustpilot.com/review/elevenlabs.io), 5-star review, 28 Oct 2026 **On Zemith, honestly:** We have not benchmarked Zemith's voices against ElevenLabs and you should listen to the previews on your own script. GPT TTS, Gemini and Kokoro are good stock voices, but they are not a cloning or voice-design toolkit. ### Voice cloning, a big voice library and a dubbing studio. > “Dubbing Studio” — [ElevenLabs Pricing](https://elevenlabs.io/pricing), Listed from the Starter plan, Checked 11 Nov 2026 **On Zemith too, in part:** Language Swap dubs short clips (2 to 60 seconds) into 21 languages with lip-sync, and keeps the speaker's own voice in nine of them. It is built for ads, Reels and product demos, not long-form dubbing projects with per-line editing, which is what Dubbing Studio is for. ## How ElevenLabs compares with Zemith on voice, price and the rest of the stack. ElevenLabs from elevenlabs.io/pricing and its docs, ratings from Trustpilot, minutes at ElevenLabs' rate of about 1,000 characters per minute. Zemith from zemith.com/pricing and its Speech page. Checked 11 November 2026. | Capability | ElevenLabs Creator | ElevenLabs Pro | Zemith Plus | Zemith Professional | | --- | --- | --- | --- | --- | | **Monthly price (USD)** (Monthly / yearly billing) | $22/mo ($220/yr) · 121,000 credits | $99/mo ($990/yr) · 600,000 credits | $15.99/mo ($179.88/yr · $14.99/mo) | $29.99/mo ($299.88/yr · $24.99/mo) | | **Speech per month** (Text to speech minutes) | About 121 minutes (about $10.91 per hour) | About 600 minutes (about $9.90 per hour) | About 500 min on GPT TTS (about $1.92 per hour) or 750 on Kokoro | About 1,000 min on GPT TTS or 1,500 on Kokoro | | **Voices and cloning** (Voice library) | Large voice library · instant and professional voice cloning · 30 custom voice slots | Same · 160 custom voice slots | 76 stock voices (GPT TTS, Gemini, Kokoro) · no voice cloning in text to speech | Same voices, more credits | | **Delivery control** (Tone and pace) | Eleven v3 and v4 models built for emotive delivery | Same · 44.1kHz PCM via API | Speed control, delivery instructions on GPT and Gemini, MP3 or WAV | Same tools, more credits | | **Dubbing** (Translate and re-voice) | Dubbing Studio from Starter · 2,000 to 10,000 credits per minute depending on mode | Same, with 600,000 credits to spend | Language Swap (21 languages, clips up to 60 s, lip-sync, speaker's own voice in 9) + Voice Change | Same tools, more credits | | **Script, image and video** (The rest of the job) | Not included | Not included | GPT, Claude, Gemini, Grok chat + Creative Studio images + Veo 3.1, Kling V3.0, Seedance 2.5 video | All Plus tools + Claude Opus, flagship GPT and Cloud agents | | **Buying more credits** (When you run out) | Pay-as-you-go top-ups from $5, expire after 12 months · rollover up to 2x while subscribed | Same | $10 top-ups (800k credits) that never expire · no rollover on monthly credits | Top-ups up to $100 (10.4M credits), never expire | ## Our verdict: ElevenLabs is the voice specialist, while Zemith Plus ($15.99/mo) is the cheaper pick when narration is one step of making videos and scripts. - ElevenLabs scores 2.9/5 on Trustpilot (1,242 reviews): 47% five-star for voice quality and helpful staff, 39% one-star for billing disputes, account problems and AI-only support. - Choose ElevenLabs if you need voice cloning, the most expressive delivery, a large voice library or a full dubbing studio. - Zemith Plus ($15.99/month, 1.5M credits) gives about 500 minutes of GPT TTS, Language Swap dubbing, Voice Change, Captions, chat, images and video on one balance, with no voice cloning in text to speech. - Want the plan-by-plan credit math and cost per hour? Read our [ElevenLabs pricing breakdown](https://www.zemith.com/en/learn/elevenlabs-pricing). ## Questions people ask about ElevenLabs. ### Is ElevenLabs worth it in 2026? For voice quality, voice cloning and dubbing, it is the benchmark, and it has 47% five-star reviews on Trustpilot. Its overall Trustpilot score is 2.9/5 across 1,242 reviews because of billing and support complaints. Whether $22 a month for about 121 minutes of speech is worth it depends on whether you need cloning or the most expressive delivery. ### What do people complain about on ElevenLabs? On Trustpilot, the recent one-star reviews cite unauthorized charges, compromised accounts, blocked or lost credits and support that is only an AI agent with no human follow-up. Some reviewers also complain about audio output. ### Does Zemith have voice cloning like ElevenLabs? No. Zemith's text to speech uses stock voices only. Language Swap dubbing can keep the speaker's own voice from the clip you upload in nine languages (English, Spanish, French, German, Italian, Portuguese, Russian, Japanese and Korean), and uses a stock voice in the others. ### Can Zemith narrate a YouTube video? Yes. Zemith writes the script in chat, voices it with GPT TTS, Gemini or Kokoro (up to 4,096 or 5,000 characters per generation, so a long script goes in chunks), and makes thumbnails and B-roll in Creative Studio. About 500 minutes of GPT TTS fit in Plus's 1.5M credits if you spend them all on audio. ### Is there a cheaper alternative to ElevenLabs? For stock-voice narration, Zemith Plus is $15.99/month for about 500 minutes against ElevenLabs Creator's $22 for about 121. See our cheaper ElevenLabs alternative post for the full comparison, including when to stay with ElevenLabs. ## Write the script, voice it, dub it and add the visuals in one $15.99/mo workspace. [Open text to speech](https://www.zemith.com/app/speech) ## Read these next to compare voice, dubbing and video tools. - [ElevenLabs pricing (2026): plans, credits and cost per hour](https://www.zemith.com/en/learn/elevenlabs-pricing) - [Cheaper ElevenLabs alternative for long text to speech](https://www.zemith.com/en/contents/cheaper-elevenlabs-alternative) - [HeyGen pricing (2026): avatar credits and plan limits](https://www.zemith.com/en/learn/heygen-pricing) - [AI text to speech with GPT, Gemini and Kokoro voices](https://www.zemith.com/en/features/ai-text-to-speech) - [AI video dubbing with lip-sync in 21 languages](https://www.zemith.com/en/features/ai-video-dubbing) - [Zemith for YouTubers](https://www.zemith.com/en/for/youtubers) - [Zemith for content creators](https://www.zemith.com/en/for/content-creators)