HeyGen earns praise for avatars and translation, while robotic takes, surprise charges and credit limits drive complaints.

By KevinEvery rating and review checked on 11 November 2026

We read HeyGen's public Trustpilot profile (4.2 out of 5 across 5,258 reviews) plus its pricing page and help center on 11 November 2026. Marketers and educators love its realistic avatars, translation into 175+ languages and dialects, and fast support, while the 13% of one-star reviews cite avatars that look robotic, unexpected card charges, and credit limits: Avatar V uses 48 credits a minute and Creator can't buy extra credits. Zemith Plus ($15.99/month) gives you 1.5M monthly credits for Language Swap dubbing, Lipsync, Captions, Ad Maker, Veo 3.1 and Seedance 2.5 video, Product Studio and AI chat.

Zemith

HeyGen

ZemithOur pick

Zemith Plus gives you dubbing, lip-sync, UGC ads, video models and AI chat for $15.99/mo.

Language Swap dubs clips of up to 60 seconds into 21 languages with lip-sync, and can keep the speaker's own voice in nine of them (English, Spanish, French, German, Italian, Portuguese, Russian, Japanese and Korean).
Lipsync matches any clip to new speech, Voice Change re-voices video or audio, and Captions burns in word-timed subtitles in six styles.
Ad Maker turns a product photo into 9:16 presenter ads in three script angles, with AI-made presenters, your own photo or a saved AI Influencer character.
Veo 3.1, Kling V3.0, Seedance 2.5 and Wan video, Product Studio, Virtual Try-On and GPT, Claude, Gemini and Grok chat all run on the same $15.99/mo Plus plan.

HeyGen Pro (for Veo 3.1, Seedance 2.5 & 4K)$49/mo

1,000 credits, about 20 minutes of Avatar V video; no one-time credit packs below Business

Zemith Plus$15.99/mo

1.5M credits · Dubbing + Lipsync + Ad Maker + Veo 3.1, Seedance 2.5 + Product Studio + GPT, Claude & Gemini

Start free on Zemith

Free plan · $0 today · No card needed

How HeyGen is rated on Trustpilot.

4.2

Trustpilot, 5,258 reviews · read 11 Nov 2026

Most reviewers rate HeyGen highly for avatar quality and ease of use, while one-star reviews focus on robotic avatars, failed tasks and unexpected charges:

5 stars71%

4 stars9%

3 stars4%

2 stars3%

1 star13%

Read on HeyGen's public Trustpilot page on 11 November 2026; 3,757 of the 5,258 reviews were posted in the past 12 months. We show Trustpilot only because we could not open a current G2 star breakdown to verify it.

Check competitor pricing, add it to the memo and post it to our Notion board pageWeb search

GPT 6 Astra

Files in chat

Created by agent / Q3 board memo.docx

Q3 board memo

Revenue grew 18% this quarter and churn fell to 2.1%. Here is how our pricing compares before the board meeting.

Competitor pricing

Company	Plan	Price
Northwind	Team	$12 per seat
Contoso	Business	$18 per seat
Fabrikam	Pro	$24 per seat

Swap a clip into 21 languages with lips that follow the new words, then caption it, re-voice it or turn it into a 9:16 ad, with the exact credit cost shown first.

The three complaints HeyGen users repeat most in 2026.

Custom avatars that look older or move robotically.

“The Avatar created looked older than me and the movement and gestures were very robotic”Trustpilot, 1-star review, Nov 2026

On ZemithZemith's AI Influencer draws a character sheet from the front, side and up close before you save it, so you approve the face first. Lipsync keeps your real footage and only moves the lips to the new words.

Unexpected charges on the card.

“I am so tired of finding charges on my card from companies that decide they simply want your money”Trustpilot, 1-star review, Nov 2026

On ZemithZemith's Free plan needs no card, paid prices are public, and you can cancel anytime from your profile. Every generation shows its credit cost before you confirm.

Credits that run short, with no packs to top up on Creator or Pro.

“Avatar V Video Look: 48 credits per minute”HeyGen Help Center, Official credit rates, Checked 11 Nov 2026

On ZemithZemith Plus includes 1.5M monthly credits, and every paid plan can add $10 top-ups (800,000 credits) that never expire.

What HeyGen genuinely gets right, and how Zemith builds on it.

A go-to tool for social campaigns with responsive support.

“I'm doing a social media campaign and HeyGen is my GOTO. It's AMAZING! OMG!!!”Trustpilot, 5-star review, Nov 2026

“I feel that they truly listen to their customers and give us what we need when using this application.”Trustpilot, 5-star review, Nov 2026

On Zemith tooZemith ships updates almost every day and builds every social format into one Creative Studio: 9:16 presenter ads, dubbing, captions, Remix/Recast and multi-model video.

Translation into a very wide range of languages.

“175+ languages and dialects”HeyGen homepage, Official product claim, Checked 11 Nov 2026

On Zemith tooLanguage Swap covers 21 major languages for short clips, including Spanish, Portuguese, French, German, Hindi, Arabic, Japanese, Korean and Indonesian, with lip-sync and optional voice cloning in nine.

How HeyGen compares with Zemith on price, video tools and everyday AI work.

Published US prices from heygen.com/pricing, credit rates from HeyGen's help center, Zemith from zemith.com/pricing. Checked 11 November 2026.

Capability	HeyGen Creator	HeyGen Pro	Zemith Plus	Zemith Professional
Monthly price (USD) Monthly / yearly billing	$29/mo ($24/mo yearly) · 600 credits	From $49/mo · 1,000 credits	$15.99/mo ($179.88/yr · $14.99/mo)	$29.99/mo ($299.88/yr · $24.99/mo)
Avatar & presenter video Talking video	Avatar V at 48 credits/min (about 12.5 min)	Avatar V at 48 credits/min (about 20 min)	Ad Maker 9:16 presenter ads + talking photos from saved characters	Same, with 2x the monthly credits (3M)
Dubbing & lip-sync Translate and re-voice	175+ languages, videos up to 30 minutes	Same, plus editable translation scripts	Language Swap (21 languages, clips up to 60 s, optional voice clone) + Lipsync + Voice Change	Same tools, more credits
Video models Text and image to video	Asset generation by model	Adds Veo 3.1, Seedance 2.5 and 4K export	Veo 3.1, Kling V3.0, Seedance 2.5, Wan + Director films + 4K/60fps upscale	Same models with 2x the monthly credits (3M)
Product photos & try-on Store-ready visuals	Not included	Not included	Product Studio (labels untouched, Shopify import) + 4-piece Virtual Try-On	Product Studio + 20-photo Batch Edit + Virtual Try-On
Buying more credits When you run out	No packs; upgrade to Pro	No packs; move to a higher Pro tier	$10 top-ups (800k credits) that never expire	Top-ups up to $100 (10.4M credits), never expire
AI chat, research & files Scripts, research, reports	Not included	Not included	GPT, Claude, Gemini, Grok + Deep Research + Word, PowerPoint, Excel & PDF	All Plus tools + Claude Opus, flagship GPT & Cloud agents

Our verdict: HeyGen is strong for avatars, while Zemith Plus ($15.99/mo) gives creators dubbing, ads, video and AI chat in one plan.

HeyGen scores 4.2/5 on Trustpilot (5,258 reviews); one-star reviews cite robotic avatars, surprise charges and credit limits.
Avatar V uses 48 credits a minute, so Creator's 600 credits make about 12.5 minutes, and Creator and Pro can't buy extra packs.
Zemith Plus ($15.99/month) includes Language Swap, Lipsync, Voice Change, Captions, Ad Maker, Veo 3.1 and Seedance 2.5 video, Product Studio and GPT, Claude and Gemini.
Want the plan-by-plan credit math? Read our HeyGen pricing breakdown.

Questions people ask about HeyGen.

Is HeyGen worth it in 2026?

HeyGen is a capable avatar and translation platform with a 4.2/5 Trustpilot score across 5,258 reviews. Whether it is worth $29 to $149 a month depends on how many avatar minutes you need: Avatar V uses 48 credits a minute, and Creator includes 600 credits.

What do people complain about on HeyGen?

Custom avatars that look off or move robotically, unexpected charges on their card, and credits running out, especially since Creator and Pro can't buy one-time credit packs.

Does Zemith have HeyGen-style dubbing?

Yes. Language Swap translates clips of up to 60 seconds into 21 languages with lip-sync and can keep the speaker's own voice in nine languages. Lipsync, Voice Change and Captions sit right next to it.

Can Zemith make talking presenter videos?

Yes. Ad Maker renders 9:16 presenter ads with an AI-made presenter, your own photo or a saved AI Influencer character, and AI Influencer can turn a saved character into a talking photo from your script.

Dub, lip-sync, caption and turn clips into ads in one $15.99/mo workspace.

Open Language Swap

Read these next to compare the other avatar and ad tools.

Article by Kevin · Founder at Zemith

Founder of Zemith, the all-in-one AI workspace built for people who use GPT, Claude, Gemini, Grok and Creative Studio every day.

I spend my weeks testing model releases, pricing structures and real document, research and creative workflows across Web, iOS and Android.