---
title: "Microsoft Copilot Reviews 2026: Ratings and Complaints | Zemith"
description: "Microsoft Copilot scores 4.3 on G2 from 640+ reviews, but 77% of its Trustpilot reviews give 1 star. The top complaints, quoted, and what Zemith does."
url: "https://www.zemith.com/en/learn/microsoft-copilot-review"
datePublished: "2026-10-19"
dateModified: "2026-10-19"
content_type: "text/markdown"
---

[Learn](https://www.zemith.com/en/learn) / Microsoft Copilot reviews

# Microsoft Copilot rates 4.3 on G2, but 77% of its Trustpilot reviews give it one star.

By Kevin · Every rating read on 19 October 2026

We read Microsoft Copilot's reviews on 19 October 2026. G2 rates it 4.3 out of 5 from 640+ reviews, while Trustpilot scores copilot.microsoft.com 1.6 out of 5 from 260+ reviews. On Trustpilot, 77% of reviewers give it one star, highlighting hidden prerequisite Microsoft 365 subscription costs, repetitive refusals, and being locked into OpenAI models with no Claude or Creative Studio.

## Zemith Plus creates real Word, Excel, PowerPoint and PDF files for $15.99/mo—no Microsoft 365 subscription required.

- Generate real Word (.docx), PowerPoint (.pptx), Excel (.xlsx) and PDF files in chat without paying for Microsoft 365 or Copilot Pro.
- Switch between GPT, Claude, Gemini, Grok, DeepSeek, Qwen, Kimi and Perplexity Sonar mid-chat on one $15.99/mo Plus plan.
- 1.5M transparent monthly credits on Plus ($15.99/mo) and 3M on Professional ($29.99/mo), with automatic model fallback.
- Library turns up to 50 PDFs, docs, web pages or YouTube links into audio podcasts, flashcards, quizzes, mind maps and cited reports.

- **Copilot + M365 stack:** $42.50/mo (_M365 Business Standard $12.50/mo + Microsoft 365 Copilot $30/mo_)
- **Zemith Plus:** $15.99/mo (_GPT, Claude, Gemini, Grok + DOCX/PPTX/XLSX sandbox + Creative Studio_)

[Start free on Zemith](https://www.zemith.com/app) (Free plan · $0 today · Cancel anytime)

## Here is how Microsoft Copilot is rated on the two biggest review sites.

### G2: 4.3/5 (640+ reviews, read 19 Oct 2026)

Source: [G2](https://www.g2.com/products/microsoft-copilot/reviews)

G2's verified enterprise and business reviewers praise Copilot's convenience inside Windows, Edge, and Microsoft 365, while noting high add-on costs, sluggish responses, and weak Excel formula handling:

- 5 stars: 61%
- 4 stars: 26%
- 3 stars: 8%
- 2 stars: 3%
- 1 star: 2%

### Trustpilot: 1.6/5 (260+ reviews, read 19 Oct 2026)

Source: [Trustpilot](https://www.trustpilot.com/review/copilot.microsoft.com)

Trustpilot's summary reflects deep consumer frustration: 77% give 1 star, citing hidden prerequisite Microsoft 365 subscriptions, unexpected billing, degraded Office integration, and rigid OpenAI-only responses:

- 5 stars: 12%
- 4 stars: 3%
- 3 stars: 3%
- 2 stars: 5%
- 1 star: 77%

Microsoft's corporate profile on Trustpilot scores 1.3 out of 5 across 5,800+ reviews read on 19 October 2026, with widespread complaints regarding subscription bundles and billing support.

## These are the three complaints Microsoft Copilot reviewers repeat most.

### Hidden prerequisite costs: Copilot in Office apps requires an active Microsoft 365 subscription.

> “I purchased Copilot Pro thinking it would work in Word and Excel, only to discover I also had to buy an active Microsoft 365 subscription just to unlock the ribbon buttons. It ends up costing way more than advertised.” — [Trustpilot](https://www.trustpilot.com/reviews/6ad07a21f8a84620db4027a1), 1 star, 14 Oct 2026

> “Our company was forced into annual commitments at $30 per seat on top of our existing M365 Business licenses. For smaller teams, paying over $42 per user every month for basic suggestions is unreasonable.” — [G2](https://www.g2.com/products/microsoft-copilot/reviews#review-9281720), 2 stars, 16 Oct 2026

**On Zemith:** Zemith includes a dedicated cloud sandbox with Python, Node, LibreOffice, and pandoc. You can generate and download authentic Word (.docx), PowerPoint (.pptx), Excel (.xlsx), and PDF files directly from chat on Plus ($15.99/mo) with zero Microsoft 365 license required.

### Short memory, repetitive refusals, and weak slide and spreadsheet generation.

> “Copilot in PowerPoint creates plain, awkward slides with barely any formatting, and in Excel it frequently fails on multi-condition formulas or tells me it can't manipulate large tables.” — [Trustpilot](https://www.trustpilot.com/reviews/6ad1a9e34c2817342df81c4e), 1 star, 16 Oct 2026

> “The context window feels tiny. It constantly loses track of what we discussed three prompts ago and gives generic non-answers or canned refusals.” — [Trustpilot](https://www.trustpilot.com/reviews/6ad41e8c07e94514ac01bb42), 1 star, 18 Oct 2026

**On Zemith:** Zemith combines flagship models with editable persistent memory (up to 30 items), project files, and full Python execution for real data science. Excel sheets get calculated formulas and styled tables, while slide presentations are structured with clean typography and real visuals.

### Locked into OpenAI/Microsoft models with no Claude, Gemini, Grok, or Creative Studio.

> “You are completely locked into Microsoft's tuned version of GPT. When OpenAI or Anthropic release stronger models like Claude 3.7 or Sonnet for coding and drafting, you cannot use them in Copilot.” — [G2](https://www.g2.com/products/microsoft-copilot/reviews#review-9310482), 2 stars, 17 Oct 2026

> “Designer in Copilot is limited and lacks inpainting, upscaling, or modern video generation models like Kling or Veo. It's not a complete creative tool.” — [Trustpilot](https://www.trustpilot.com/reviews/6ad5021a8a3f81014cc3e981), 1 star, 18 Oct 2026

**On Zemith:** Zemith Plus gives you GPT, Claude, Gemini, Grok, DeepSeek, and Perplexity Sonar in the same conversation. For visual creation, Creative Studio includes Nano Banana, GPT Image, Flux 2, Veo 3.1, and Kling for full image editing, background removal, upscaling, and video synthesis.

## This is what Microsoft Copilot reviewers like, and Zemith does it too.

### Convenient access inside daily productivity workflows.

> “Having Copilot right in the Windows taskbar and Edge sidebar makes quick lookups and summarizing intranet SharePoint pages super quick without switching browser tabs.” — [G2](https://www.g2.com/products/microsoft-copilot/reviews#review-9274519), 5 stars, 15 Oct 2026

**On Zemith too:** Zemith runs everywhere you work: Web, iOS, Android, and desktop, with FocusOS split-screen views for Notes and Whiteboard, plus official connected app plugins for Microsoft Outlook, Word, Excel, PowerPoint, OneDrive, and SharePoint.

### Enterprise security boundaries and organizational data governance.

> “For companies already deeply entrenched in Microsoft 365, the Azure AD security boundaries and data retention policies make it easy for enterprise IT to approve.” — [G2](https://www.g2.com/products/microsoft-copilot/reviews#review-9293841), 4 stars, 17 Oct 2026

**On Zemith too:** Zemith Team workspaces feature per-seat role administration, write approval gates on external services, encrypted storage, and a strict guarantee that your workspace files and conversations are never used for model training.

## How Microsoft Copilot compares with Zemith on monthly cost, models and built-in tools.

Public US monthly prices and included capabilities, checked 19 October 2026.

| Capability | Copilot Pro | M365 Copilot | Zemith Plus | Zemith Professional |
| --- | --- | --- | --- | --- |
| **Monthly price (USD)** (Billed monthly / yearly) | $20/mo (requires separate M365 subscription) | $30/user/mo (annual commitment + base M365 license) | $15.99/mo ($179.88/yr — $14.99/mo) | $29.99/mo ($299.88/yr — $24.99/mo) |
| **AI model families** (Switch mid-chat) | OpenAI / Microsoft GPT only | OpenAI / Microsoft GPT only | GPT, Claude, Gemini, Grok, DeepSeek, Kimi, Qwen, GLM, MiniMax, Mistral, Sonar | All Plus models + Claude Opus, GPT 6 Sol & Astra, Gemini 4 Argon, Sonar Pro |
| **Mid-chat model switching & routing** (Compare providers in one thread) | Single vendor only | Single vendor only | Switch between GPT, Claude, Gemini, Grok & DeepSeek inside the same conversation | Switch mid-chat across every flagship reasoning model + custom default model |
| **Monthly usage & credit transparency** (Predictable allowance) | Daily/monthly priority boosts, then throttled | Pooled tenant quotas with admin reporting | 1.5M credits/mo + visible per-model credit cost + optional top-ups | 3M credits/mo + Max Mode + visible per-model cost + optional top-ups |
| **Web search & Deep Research** (Multi-step cited reports) | Bing search grounding only | Bing search + internal Graph grounding | Built-in live web search + multi-step cited Deep Research reports + Perplexity Sonar | Built-in live web search + Deep Research + Perplexity Sonar Pro |
| **Image generation & editing studio** (Text-to-image, inpaint & upscale) | Designer (DALL-E 3 based), limited editing | Designer (DALL-E 3 based), limited editing | Creative Studio: Nano Banana, GPT Image, Flux 2, Seedream + bg removal, 4x upscale, generative fill, object swap | Full Creative Studio + highest-tier image models & batch editing |
| **AI video generation** (Text-to-video & image-to-video) | Not included | Not included | Veo 3.1, Kling, Wan, Seedance 2.5 in Creative Studio | Veo 3.1, Kling, Wan, Seedance 2.5 + Motion control workflow node |
| **Finished Office file deliverables** (Real downloadable files) | Requires desktop Office apps + M365 license | Requires desktop Office apps + M365 license | Word (.docx), PowerPoint (.pptx), Excel (.xlsx) & PDF built in cloud sandbox with live preview (zero M365 needed) | Word (.docx), PowerPoint (.pptx), Excel (.xlsx) & PDF built in cloud sandbox with live preview (zero M365 needed) |
| **Document Library & Study Studio** (Up to 50 sources per notebook) | Not included | Copilot Pages / Notebook (text only) | 2-speaker AI podcasts, interactive quizzes, flashcards, mind maps, infographics, slide decks & phone call with sources | 2-speaker AI podcasts, interactive quizzes, flashcards, mind maps, infographics, slide decks & phone call with sources |
| **Background & scheduled Cloud agents** (Runs with the app closed) | Not included | Copilot Studio agent builder (separate add-on billing) | Interactive chat + visual workflows | Zemith Cloud: up to 35 recurring cron schedules, 3 concurrent background tasks, email & push alerts |
| **Connected app plugins with approval** (Human-in-the-loop actions) | Microsoft personal services only | Microsoft Graph connectors | Notion, Linear, Canva, Airtable, Google Calendar, Gmail, Drive & Microsoft 365 — asks approval before any write | Notion, Linear, Canva, Airtable, Google Calendar, Gmail, Drive & Microsoft 365 — works in chat & Cloud agents |
| **Live Voice with camera & screen sharing** (Real-time multimodal voice) | Voice chat in mobile app | Teams meeting recap & voice transcription | Real-time voice conversation that sees your live camera or shared screen | Real-time voice conversation that sees your live camera or shared screen |
| **Speech Studio (STT, TTS & Voice Cloning)** (Audio transcription & synthesis) | Read aloud only | Teams meeting transcript | Timestamped speaker-diarized Speech-to-Text + multi-speaker Text-to-Speech + custom voice cloning | Timestamped speaker-diarized Speech-to-Text + multi-speaker Text-to-Speech + custom voice cloning |
| **Visual Workflow Builder** (Node-based automation canvas) | Not included | Power Automate (separate complex enterprise setup) | Chain prompts, web search, image gen, cutout & video nodes into reusable workflows | Full Workflow Studio including Motion video transfer nodes |
| **AI Notes, Whiteboard & FocusOS** (Side-by-side workspace apps) | OneNote integration (requires M365) | OneNote & Whiteboard in Teams | Rich-text AI Notes, infinite canvas Whiteboard, and FocusOS split-screen tabs | Rich-text AI Notes, infinite canvas Whiteboard, and FocusOS split-screen tabs |
| **Projects, memory, teams & 50+ quick tools** (Web, iOS & Android) | Basic chat history | Tenant enterprise search & history | Projects, editable memory, shared team threads, 50+ AI tools (humanizer, rewriter, YouTube to blog) on Web, iOS & Android | Projects, editable memory, shared team threads, 50+ AI tools on Web, iOS & Android |

## Our verdict: Microsoft Copilot is useful for existing Microsoft 365 enterprise tenants, but expensive and restrictive for everyday multi-model work.

- G2 rates Microsoft Copilot 4.3 out of 5 across 640+ reviews for Windows and enterprise integration, while Trustpilot rates copilot.microsoft.com 1.6 out of 5 across 260+ reviews (77% one-star).
- The top complaints focus on hidden prerequisites—needing an active Microsoft 365 subscription on top of Copilot Pro ($20/mo) or annual commitments ($30/user/mo), weak Excel/PowerPoint output, and single-vendor OpenAI lock-in.
- Zemith Plus ($15.99/mo) produces finished, downloadable .docx, .pptx, .xlsx, and PDF files right in chat with zero Microsoft 365 subscription required, while adding Claude, Gemini, Grok, and a full Creative Studio.
- If you are comparing every feature side by side, read [Zemith vs Microsoft Copilot, feature by feature](https://www.zemith.com/en/products/zemith-vs-microsoft-copilot), or check the full breakdown of Copilot plans below.

## These are the questions people ask about Microsoft Copilot reviews.

### Does Microsoft Copilot Pro require a Microsoft 365 subscription?

Yes. To use Copilot Pro ($20/month) inside desktop Word, Excel, PowerPoint, and Outlook, you must also maintain an active Microsoft 365 Personal or Family subscription ($6.99–$9.99/month), bringing the true individual cost to nearly $30/month. Zemith Plus generates real Word, PowerPoint, Excel, and PDF files directly in chat for $15.99/month with no external licenses needed.

### What is Microsoft Copilot's rating on Trustpilot and G2?

On G2, Microsoft Copilot holds a 4.3 out of 5 rating from 640+ reviews. On Trustpilot, copilot.microsoft.com holds a TrustScore of 1.6 out of 5 from 260+ reviews (with 77% giving 1 star), and Microsoft's broader Trustpilot profile holds a 1.3 out of 5 (both read on 19 October 2026).

### What do people complain about most in Microsoft Copilot reviews?

Reviewers frequently cite the hidden prerequisite costs of needing Microsoft 365 on top of Copilot Pro, disappointing slide and spreadsheet generation compared to specialized AI tools, short conversational memory, and frequent canned refusals.

### Can I use Claude or Gemini models in Microsoft Copilot?

No. Microsoft Copilot is restricted exclusively to OpenAI models and Microsoft's proprietary fine-tunes. If you want to use Claude 3.7 Sonnet for coding and long-form writing or Gemini for deep context, Zemith lets you switch between GPT, Claude, Gemini, and Grok in the same conversation.

### Is there a better alternative to Microsoft Copilot for creating Office files?

Zemith Plus costs $15.99/month ($14.99/month billed yearly at $179.88/year) and includes a cloud sandbox that generates authentic, downloadable .docx, .pptx, .xlsx, and PDF files with live previews. You also get 1.5M monthly credits across GPT, Claude, Gemini, Grok, Creative Studio for image and video generation, and Library study tools.

## Create real Word, PowerPoint, Excel and PDF files with GPT, Claude and Gemini on Zemith.

[Start free on Zemith](https://www.zemith.com/app)

## Read these next to compare the other tools.

- [Microsoft Copilot pricing, plans and the real monthly cost](https://www.zemith.com/en/learn/microsoft-copilot-pricing)
- [The best Microsoft Copilot alternatives in 2026, ranked](https://www.zemith.com/en/learn/microsoft-copilot-alternatives)
- [Zemith vs Microsoft Copilot for Office files](https://www.zemith.com/en/products/zemith-vs-microsoft-copilot)
- [Zemith vs ChatGPT, feature by feature](https://www.zemith.com/en/products/zemith-vs-chatgpt)
- [Zemith vs Claude, feature by feature](https://www.zemith.com/en/products/zemith-vs-claude)
- [Zemith vs Gemini, feature by feature](https://www.zemith.com/en/products/zemith-vs-gemini)
- [AI Presentation Maker: create PowerPoint decks in seconds](https://www.zemith.com/en/features/ai-presentation-maker)
- [Multi-Model AI Chat: GPT, Claude, Gemini and Grok in one app](https://www.zemith.com/en/features/multi-model-ai-chat)
- [Chat with PDF: turn documents into podcasts, quizzes and mind maps](https://www.zemith.com/en/features/chat-with-pdf)
- [Autonomous AI Agent: background research and scheduled tasks](https://www.zemith.com/en/features/ai-agent)