We read Submagic's public Trustpilot profile (4.5 out of 5 across 862 reviews), its pricing page and its help center on 11 November 2026. 87% of reviewers give five stars, many praising the captions and the support team, while the 7% of one-star reviews describe repeated charge attempts, having to pay before cancelling, and a paid plan that felt like it gave no credits. Starter is $19/month for 45 credits (15 videos of up to 2 minutes or 5 Magic Clips) and Pro is $39/month. Zemith Plus ($15.99/month) gives you Captions, Language Swap dubbing, Lipsync, Ad Maker, video models and AI chat on 1.5M monthly credits, but it does not clip long videos into shorts.
45 credits per member: 15 videos of up to 2 minutes or 5 Magic Clips; Pro is $39/mo for 40 videos
1.5M credits · Captions + Language Swap + Lipsync + Ad Maker + Veo 3.1, Seedance 2.5 + GPT, Claude & Gemini
Free plan · $0 today · No card needed
Trustpilot, 862 reviews · read 11 Nov 2026
Most reviewers rate Submagic highly for captions and support, while one-star reviews focus on billing, cancellation and credits:
Read on Submagic's public Trustpilot page on 11 November 2026. Submagic's own homepage cites 4.8 on Trustpilot and 4.9 on G2; the Trustpilot page showed 4.5 when we read it, and Trustpilot notes the company has not recently invited customers to leave reviews. We could not open a G2 star breakdown to verify it.
Upload a clip with speech, fix any word, pick a style and burn the captions in, or dub the clip into another language first, with the credit cost shown before you run it.
“Being forced to pay before canceling the subscription feels like a forced purchase, not a free choice.”Trustpilot, 1-star review, Nov 2026
“Today I saw around ten attempts to charge €46.”Trustpilot, 1-star review, Oct 2026
“So I upgraded to the paid plan of $20/month and got 0 credits.”Trustpilot, 1-star review, Jan 2026
“Magic Clips cost 8 credits each.”Submagic Help Center, Official credit rates, Checked 11 Nov 2026
“Response times are extremely slow, and in some cases I received no response at all.”Trustpilot, 1-star review, Jun 2026
“It was a great support from Mohammad who understood my issue well and helped, thank you!”Trustpilot, 5-star review, Nov 2026
“Great product and very friendly and helpful customer support :)”Trustpilot, 5-star review, Nov 2026
“Generate viral caption styles in 118 languages with 99% accuracy.”Submagic homepage, Official product claim, Checked 11 Nov 2026
Published US prices from submagic.co/pricing and Submagic's help center, Zemith from zemith.com/pricing. Checked 11 November 2026. Submagic prices are per member.
| Capability | Submagic Starter | Submagic Pro | Zemith Plus | Zemith Professional |
|---|---|---|---|---|
Monthly price (USD) Monthly / yearly billing | $19/mo per member ($12/mo yearly) · 45 credits | $39/mo per member ($23/mo yearly) · 120 credits | $15.99/mo ($179.88/yr · $14.99/mo) | $29.99/mo ($299.88/yr · $24.99/mo) |
Videos per month What the credits make | 15 videos up to 2 min, or 5 Magic Clips | 40 videos up to 5 min, or 15 Magic Clips | 1.5M credits across captions, dubbing, ads and video; cost shown before each run | Same tools with 2x the monthly credits (3M) |
Auto captions Burned-in subtitles | AI captions in 118 languages (claimed), standard templates | Plus auto zooms, bad-take and silence removal, Brand Kit | Captions in 6 styles for Latin, Greek and Cyrillic text, editable before burn-in | Same |
Long video to shorts Clip extraction | Magic Clips, 8 credits each | Magic Clips, 8 credits each | Not available | Not available |
Dubbing & lip-sync Translate and re-voice | AI Video Translator listed; not described on the pages we read | Same | Language Swap (21 languages, clips up to 60 s, voice clone in 9) + Lipsync + Voice Change | Same tools, more credits |
Presenter ads & video models Beyond captions | AI Actors Studio listed; not priced separately on the pricing page | Same | Ad Maker 9:16 presenter ads + Veo 3.1, Kling V3.0, Seedance 2.5, Wan + Director films | Same, with 2x the monthly credits |
AI chat, research & files Scripts, research, reports | Not included | Not included | GPT, Claude, Gemini, Grok + Deep Research + Word, PowerPoint, Excel & PDF | All Plus tools + Claude Opus, flagship GPT & Cloud agents |
For creators who caption lots of short videos or turn long videos into clips with Magic Clips, Submagic is well liked, with a 4.5/5 Trustpilot score across 862 reviews. Starter is $19/month for 15 videos of up to 2 minutes, so volume and video length decide whether it is worth it.
Billing and cancellation (repeated charge attempts and having to pay before cancelling), a paid plan that felt like it gave no credits, and slow support replies in some reviews.
Yes for captions: upload a clip with speech, fix any word, and burn in Bold, Clean, Highlight, Backdrop, Minimal or Karaoke captions. Captions work for Latin, Greek and Cyrillic text, and Zemith does not have Magic Clips for cutting long videos into shorts.
Yes. Language Swap translates clips of 2 to 60 seconds into 21 languages with lip-sync, can keep the speaker's voice in nine, and can add captions in the new language in the same run.
Founder of Zemith, the all-in-one AI workspace built for people who use GPT, Claude, Gemini, Grok and Creative Studio every day.
I spend my weeks testing model releases, pricing structures and real document, research and creative workflows across Web, iOS and Android.