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ChatGPT scores 4.6 on G2, but 74% of its Trustpilot reviews give it one star.
By KevinEvery rating read on 19 October 2026
We read ChatGPT's reviews on 19 October 2026. G2 rates it 4.6 out of 5 from 3,100+ reviews, while Trustpilot scores chatgpt.com 1.6 out of 5 from 3,836 reviews. On Trustpilot, 74% of reviewers give it one star, and Trustpilot's own summary highlights strict usage limits, hallucinations on coding and detailed tasks, and paying $20 a month while still needing separate tools.
ZemithOur pick
Zemith Plus includes GPT alongside Claude, Gemini and Grok for $15.99/mo, so you never get stuck on one model.
- Switch between GPT, Claude, Gemini, Grok, DeepSeek, Qwen, Kimi and Perplexity Sonar mid-chat on one $15.99/mo Plus plan.
- 1.5M transparent monthly credits on Plus ($15.99/mo) and 3M on Professional ($29.99/mo), with automatic model fallback if a provider stalls.
- Create real Word (.docx), PowerPoint (.pptx), Excel (.xlsx) and PDF files in chat, or generate images and video in Creative Studio.
- Library turns up to 50 PDFs, docs, web pages or YouTube links into audio podcasts, flashcards, quizzes, mind maps and cited reports.
Separate AI stack$84.99/mo
ChatGPT Plus $20 + Claude Pro $20 + Gemini $19.99 + Midjourney $10 + Runway $15
Zemith Plus$15.99/mo
GPT, Claude, Gemini, Grok + Creative Studio + Library + 1.5M credits
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Here is how ChatGPT is rated on the two biggest review sites.
4.6
G2, 3,100+ reviews · read 19 Oct 2026
G2's verified business reviewers praise ChatGPT's speed on first drafts and brainstorming, while flagging confident hallucinations and context loss in long threads:
5 stars78%
4 stars18%
3 stars2%
2 stars1%
1 star1%
1.6
Trustpilot, 3,836 reviews · read 19 Oct 2026
Trustpilot's summary of 1,226 recent reviews: “Consumers noted that the software frequently makes mistakes, hallucinates, and provides incorrect information during coding or detailed tasks... People also complained about strict usage limits.”
5 stars10%
4 stars3%
3 stars4%
2 stars9%
1 star74%
OpenAI's separate company profile on Trustpilot (openai.com) scores 1.3 out of 5 across 1,260 reviews read on 19 October 2026, with 84% one-star ratings.
Switch between GPT, Claude, Gemini, Grok, DeepSeek and Perplexity Sonar inside the same conversation.
These are the three complaints ChatGPT reviewers repeat most.
Paying subscribers still hit opaque usage caps and rolling limits.
“OpenAI Takes Your Money Every Month but Can't Explain Its Own Usage Limits... I've been a paying ChatGPT customer for approximately three years.”Trustpilot, 1 star, 14 Oct 2026
“The system does whatever it wants and provides inaccurate information. It is highly unstable; projects suddenly go missing, and you constantly hit usage limits.”Trustpilot, 1 star, 15 Oct 2026
On ZemithEvery paid plan gives you a transparent monthly credit pool: 1.5M credits on Plus ($15.99/mo) and 3M on Professional ($29.99/mo), with optional top-ups from $10 for 800k credits. If one model provider is slow or rate-limited, you can switch to Claude, Gemini or Grok in the same thread without losing your context.
Being locked into one model family hurts when coding or complex instructions drift.
“I've been a paying ChatGPT Plus subscriber and regularly use it for software development and complex coding projects... I've noticed a significant decline in both the quality of results and the value.”Trustpilot, 1 star, 15 Oct 2026
“You get given incorrect instructions when asking for guidance with Microsoft 365 setup, incorrect information off the web, and even when you set up 'rules,' it will constantly override them.”Trustpilot, 1 star, 18 Oct 2026
On ZemithYou aren't trapped in a single vendor's model update. Draft or debug code with Claude Sonnet or Opus (Professional), run Python in the cloud sandbox, verify facts with cited Deep Research (24 pages read per run), and connect directly to Microsoft 365, Notion, Linear, Airtable and Canva with write approval.
ChatGPT Plus costs $20/mo, and Pro jumps to $200/mo without including rival models or video.
“The system does whatever it wants adds 2 or 3 versions over and over which go against your quota. Infuriatingly it doesn't take notice of prompts, that you have already used succesfully.”Trustpilot, 1 star, 18 Oct 2026
“Not worth the money. 1 days it's using its smart brain next 3 days it gives nonsense. Its doesn't work smoothly always.”Trustpilot, 1 star, 18 Oct 2026
On ZemithZemith Plus is $15.99/mo ($4/mo less than ChatGPT Plus) and includes GPT, Claude, Gemini and Grok plus Creative Studio (Nano Banana, Flux 2, Veo 3.1, Kling, Seedance 2.5) and Library study tools. Professional is $29.99/mo—$170/mo less than ChatGPT Pro—and adds top-tier models (Claude Opus, GPT 6 Sol & Astra, Gemini 4 Argon) plus background Cloud agents.
Every workspace tool included in one subscription.
Generate images and video with Nano Banana, Flux 2, Veo 3.1 and Kling, or produce real Word, PowerPoint, Excel and PDF files from chat.
Get finished work, not just answers.
Ask once and get docs, slides, sheets and PDFs that are ready to send.
Hand off the busywork.
Cloud tasks keep working while you're away, on a schedule if you like.
Learn from any file.
Turn PDFs, links and YouTube videos into podcasts, quizzes, flashcards and mind maps.
Stay in flow.
Keep chats, notes and whiteboards open side by side in FocusOS, and switch without losing your place.
Connects to the apps you already use.
Notion, Linear, Canva, Airtable and more. It asks before it creates or changes anything.
Talk to it. Show it your screen.
Real-time voice that can see your camera or screen.
Build it once. Run it anytime.
Chain models and tools on a visual canvas, from one prompt to a finished promo video.
Put routine work on autopilot.
Briefings, reports and reminders run on a schedule and are ready when you need them.
Turn any recording into notes.
Upload a meeting or lecture and get a timestamped transcript you can summarize in one click.
Listen on the go.
Turn docs and notes into natural audio, in many voices or your own.
Use the best model for each job.
GPT, Claude, Gemini, Grok, DeepSeek and more in one chat. Switch whenever you like.
This is what ChatGPT reviewers like, and Zemith does it too.
Organizing notes, comparing ideas and picking up past conversations.
“For work I often use it to organize information, go through notes, compare different ideas or just make sense of something when I have too much stuff to deal with at once. It's also nice that I can come back to previous conversations instead of starting over.”Trustpilot, 5 stars, 17 Oct 2026
On Zemith tooProjects keep your uploaded files, chat threads and custom instructions together in one workspace, alongside editable personal memory (up to 30 memories), chat pinning, branching forks, and FocusOS split-screen tabs for Notes and Whiteboard.
Coding assistance, sandbox execution and document analysis.
“Codex helped me restore my BasicHTML private project when its original backgrounds and icons had disappeared... preserved the translucent window design, published the website and rebuilt a bootable ISO.”Trustpilot, 4 stars, 17 Oct 2026
On Zemith tooEvery paid plan includes Computer, a cloud sandbox running Python, Node, LibreOffice, pandoc and ffmpeg that analyzes CSV/Excel sheets, renders charts, and outputs downloadable Word, PowerPoint, Excel and PDF files right inside the chat's Files panel.
How ChatGPT compares with Zemith on monthly cost, models and built-in tools.
Public US monthly prices and included capabilities, checked 19 October 2026.
| Capability | ChatGPT Plus | ChatGPT Pro | Zemith Plus | Zemith Professional |
|---|---|---|---|---|
Monthly price (USD) Billed monthly / yearly | $20/mo ($240/yr) | $200/mo ($2,400/yr) | $15.99/mo ($179.88/yr — $14.99/mo) | $29.99/mo ($299.88/yr — $24.99/mo) |
AI model families Switch mid-chat | OpenAI GPT only | OpenAI GPT only | GPT, Claude, Gemini, Grok, DeepSeek, Kimi, Qwen, GLM, MiniMax, Mistral, Sonar | All Plus models + Claude Opus, GPT 6 Sol & Astra, Gemini 4 Argon, Sonar Pro |
Mid-chat model switching & routing Compare providers in one thread | Single vendor only | Single vendor only | Switch between GPT, Claude, Gemini, Grok & DeepSeek inside the same conversation | Switch mid-chat across every flagship reasoning model + custom default model |
Monthly usage & credit transparency Predictable allowance | Rolling 3-hour message caps | Expanded single-vendor usage | 1.5M credits/mo + visible per-model credit cost + optional top-ups | 3M credits/mo + Max Mode + visible per-model cost + optional top-ups |
Web search & Deep Research Multi-step cited reports | Included (monthly cap on Deep Research) | Included (expanded cap) | Built-in live web search + multi-step cited Deep Research reports + Perplexity Sonar | Built-in live web search + Deep Research + Perplexity Sonar Pro |
Image generation & editing studio Text-to-image, inpaint & upscale | GPT Image only | GPT Image only | Creative Studio: Nano Banana, GPT Image, Flux 2, Seedream + bg removal, 4x upscale, generative fill, object swap | Full Creative Studio + highest-tier image models & batch editing |
AI video generation Text-to-video & image-to-video | Limited Sora access | Sora included | Veo 3.1, Kling, Wan, Seedance 2.5 in Creative Studio | Veo 3.1, Kling, Wan, Seedance 2.5 + Motion control workflow node |
Finished Office file deliverables Real downloadable files | Code interpreter exports | Code interpreter exports | Word (.docx), PowerPoint (.pptx), Excel (.xlsx) & PDF built in cloud sandbox with live preview | Word (.docx), PowerPoint (.pptx), Excel (.xlsx) & PDF built in cloud sandbox with live preview |
Document Library & Study Studio Up to 50 sources per notebook | Not included | Not included | 2-speaker AI podcasts, interactive quizzes, flashcards, mind maps, infographics, slide decks & phone call with sources | 2-speaker AI podcasts, interactive quizzes, flashcards, mind maps, infographics, slide decks & phone call with sources |
Background & scheduled Cloud agents Runs with the app closed | Basic scheduled reminders/tasks | Scheduled tasks & operator agent | Interactive chat + visual workflows | Zemith Cloud: up to 35 recurring cron schedules, 3 concurrent background tasks, email & push alerts |
Connected app plugins with approval Human-in-the-loop actions | Connectors (limited write approval) | Connectors (limited write approval) | Notion, Linear, Canva, Airtable, Google Calendar, Gmail & Drive — asks approval before any write | Notion, Linear, Canva, Airtable, Google Calendar, Gmail & Drive — works in chat & Cloud agents |
Live Voice with camera & screen sharing Real-time multimodal voice | Advanced Voice Mode | Advanced Voice Mode | Real-time voice conversation that sees your live camera or shared screen | Real-time voice conversation that sees your live camera or shared screen |
Speech Studio (STT, TTS & Voice Cloning) Audio transcription & synthesis | Voice chat only (no studio) | Voice chat only (no studio) | Timestamped speaker-diarized Speech-to-Text + multi-speaker Text-to-Speech + custom voice cloning | Timestamped speaker-diarized Speech-to-Text + multi-speaker Text-to-Speech + custom voice cloning |
Visual Workflow Builder Node-based automation canvas | Not included | Not included | Chain prompts, web search, image gen, cutout & video nodes into reusable workflows | Full Workflow Studio including Motion video transfer nodes |
AI Notes, Whiteboard & FocusOS Side-by-side workspace apps | Canvas single-pane editor | Canvas single-pane editor | Rich-text AI Notes, infinite canvas Whiteboard, and FocusOS split-screen tabs | Rich-text AI Notes, infinite canvas Whiteboard, and FocusOS split-screen tabs |
Projects, memory, teams & 50+ quick tools Web, iOS & Android | Projects & memory (Team plan costs $25–$30/seat) | Projects & memory | Projects, editable memory, shared team threads, 50+ AI tools (humanizer, rewriter, YouTube to blog) on Web, iOS & Android | Projects, editable memory, shared team threads, 50+ AI tools on Web, iOS & Android |
Our verdict: ChatGPT is fast for single-model drafting, but reviewers keep hitting usage caps and single-vendor lock-in.
- G2 rates ChatGPT 4.6 out of 5 across 3,100+ reviews for everyday drafting and ease of use, while Trustpilot rates chatgpt.com 1.6 out of 5 across 3,836 reviews (74% one-star).
- The complaints that repeat most in October 2026 are opaque rolling usage limits on paid plans, coding and instruction regressions after model updates, and paying $20 to $200 a month for a single model provider.
- Replacing separate subscriptions for ChatGPT Plus ($20), Claude Pro ($20), Google AI Pro ($19.99), Midjourney ($10) and Runway ($15) drops an $84.99/mo stack down to $15.99/mo on Zemith Plus.
- If you are comparing every feature side by side, read Zemith vs ChatGPT, feature by feature, or check the full breakdown of ChatGPT plans below.
These are the questions people ask about ChatGPT reviews.
Is ChatGPT Plus worth $20 a month in 2026?
If you only ever use OpenAI's models and stay below its rolling 3-hour message caps, ChatGPT Plus is a capable $20/month assistant. However, if you also want Claude for writing and coding, Gemini for long context, or image and video models like Flux 2 and Veo 3.1, Zemith Plus includes all of them for $15.99/month.
What is ChatGPT's rating on Trustpilot and G2?
On G2, ChatGPT holds a 4.6 out of 5 rating from 3,100+ verified business reviews. On Trustpilot, chatgpt.com holds a TrustScore of 1.6 out of 5 from 3,836 reviews (with 74% giving 1 star), and openai.com holds a 1.3 out of 5 from 1,260 reviews (both read on 19 October 2026).
What do people complain about most in ChatGPT reviews?
Reviewers on Trustpilot and G2 most frequently complain about hitting unexpected usage caps on paid plans, confident hallucinations or ignored rules on complex coding and research tasks, and unhelpful automated billing support.
What do reviewers like best about ChatGPT?
Reviewers consistently praise its clean conversational interface, fast first drafts for emails and brainstorming, ability to organize notes across past chats, and sandboxed code execution.
Is there a better alternative to ChatGPT Plus?
Zemith Plus costs $15.99/month ($14.99/month billed yearly at $179.88/year) and gives you GPT, Claude, Gemini, Grok, DeepSeek and Perplexity Sonar in one chat, plus 1.5M monthly credits, Creative Studio for image and video generation, downloadable Word/PowerPoint/Excel/PDF files, and Library study tools. You can start on the Free plan at $0 with no credit card.
Try Zemith free, with GPT, Claude, Gemini, Grok and Creative Studio in one workspace.
Start free on ZemithArticle by Kevin · Founder at Zemith
Founder of Zemith, the all-in-one AI workspace built for people who use GPT, Claude, Gemini, Grok and Creative Studio every day.
I spend my weeks testing model releases, pricing structures and real document, research and creative workflows across Web, iOS and Android.